Agentforce is the name used to describe the set of technologies and applications (AI Agents) that Salesforce provides within its ecosystem to optimize business processes. Salesforce refers to it as the third generation of artificial intelligence: after predictive AI and copilot assistants, AI Agents become a smart, proactive workforce.

What makes it different from previous generations?

“Agentforce doesn’t just assist you — it acts.”

Of course, this intelligent workforce operates within a defined framework to ensure reliability and security, based on five key attributes:

• Role – what each agent is responsible for
• Data – which knowledge base can access
• Actions – what it is capable of doing
• Guardrails – what is not allowed to do
• Channels – where it operates

Discover more about how we create value through AI

Agentforce and Salesforce

Choosing Agentforce within the Salesforce ecosystem gives you access to:

A suite of intelligent agents
A library of pre-built agents designed to address the most common optimization needs across different business functions.

A set of tools (Builder + Engine)
Ready-to-use templates to create custom AI Agents tailored to your industry and company needs.

Atlantic Technologies provides a team of certified Salesforce consultants and AI experts. Want to explore how AI can enhance your Salesforce platform? Get in touch with our AI Center of Excellence.